Changing meetings from live to Zoom only - then shows Temporarily Inactive
Online & Hybrid Meetings • Discussion #563 • answer by @tech2serve
The question
Contact Details
Website With Issue
What happened?
A bug happened!
[Bug]: Changing meetings from live to Zoom only - then shows Temporarily Inactive
I looked through the information and cannot find anything. I also deactivated as many plugins as possible to see if that helped. In addition, I rolled back WP from 5.8.1 to 5.8 and that didn't seem to work, either.
Please advise!
Thanks, Sarah
TSML Version
Latest (default)
Wordpress Version
Latest (default)
What browsers are you seeing the problem on?
Chrome
Relevant log output/errors
We still have not moved the site from our old webmaster's personal server to a commercial server, although we are working on that. So I can't get to the files the usual way. Is there any other way to generate the error logs?
Thank you,
Sarah
The answer
Hi Sarah—
For a natively online meeting, the address must be approximate (i.e., no street) reflecting the city (or possibly county) and state only. By leaving a complete address but telling the app you don’t want meet in-person, you’re indicating you want the location to be treated as temporarily inactive, that is why it shows that way. This is not a bug, it is expected.
To resolve, simply change the address to be just the city and state, and you should see the temporarily inactive flag clear.
Code
We still have not moved the site from our old webmaster's personal server to a commercial server, although we are working on that. So I can't get to the files the usual way. Is there any other way to generate the error logs?
Thank you,
Sarah
Original source: discussion #563.